Xiaomi

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UK New Retail Training

Offer · Smartphone · Pad · AIoT · SOP · Q&A

Westfield London · White City

Offer Info

Current promotions — updated monthly.

🎁 July Offer

Xiaomi 17 Series Bundle

Buy Xiaomi 17 Series → get a free tablet. From £169, save up to £170.

Free GiftSave £170

Accessory Bundles

Choose tablets, earbuds & more as free gifts. Bundles from £279.

Bundle Deal

📱 Phone Benefits

Premium Access with Your New Xiaomi

Purchase & activate an eligible Xiaomi phone to unlock:

  • 🎵 Spotify Premium — 4 months free (worth £52)
  • 📺 YouTube Premium — 3 months free
  • 🤖 Google AI Pro — 3 months free

Available on: Xiaomi 17 Ultra, 17, 17T Pro, 17T and other eligible models. Redeem via mi.com/uk/benefits.

Product Training

Tap a product for full details, specs & selling scripts.

Xiaomi 17 Series

17 Ultra

Xiaomi 17 Ultra

From £1,299
Leica 200MP · 1-inch sensor · Snapdragon 8 Elite Gen 5 · 6000mAh
View Details →
17

Xiaomi 17

From £699
Leica Summilux · Light Fusion 950 · 6.3" compact · 6330mAh
View Details →

Xiaomi 17T Series

17T

Xiaomi 17T

From £499
Leica 5x periscope · 6500mAh · 3500 nits · TÜV Quadruple
View Details →
17T Pro

Xiaomi 17T Pro

From £599
144Hz · 7000mAh · Dimensity 9500 · periscope telephoto
View Details →

Display Training

Display

Display 4 Pillars

Clarity · Brightness · Colour · Eye Care — full sales flow, demo scripts & objection handling
View Training →

Standard Operating Procedures

Tap an SOP for full details, steps & quick checks.

📦 CPS Delivery

Customer Parcel Service — delivery fulfilment process, 3-minute briefing, escalation rules
View SOP →

🎫 Store Manager Voucher Use

Voucher types, usage timing, conditions, documentation requirements
View SOP →

🤝 Handover SOP — Xiaomi Personal Setup

Product check, personal setup, sales demo, returns info, customer info
View SOP →

Q&A

Common customer questions — know these answers.

⌚ Xiaomi Watch 5 — iPhone Compatibility

"Why doesn't Xiaomi Watch 5 work with iPhone?"
  • That's a fair question. Xiaomi Watch 5 runs on Wear OS by Google, which is designed to work with compatible Android phones, so iPhone pairing isn't supported on this model.
  • The benefit of that is, if you use an Android phone, you get a fuller smartwatch experience — things like Google apps, Gemini on your wrist, Google Play apps, maps, payments and more.
  • But if you're using an iPhone, I wouldn't recommend this one, because I don't want you to buy a watch that won't pair properly with your phone. A better fit would be Xiaomi Watch S5. It keeps that premium round watch design, works with iPhone, and still gives you strong health, sleep and fitness tracking. You won't get Gemini, but for everyday wellbeing and sports use, it's still a very capable choice.

🔥 Phone Overheating

"Why is my new Xiaomi phone overheating?"

Indeed the unusually warm weather in the past two days could be a potential cause of the phone overheating. Currently, the temperature is relatively high in summer, and the phone itself is a high-performance electronic device. During charging, navigation, taking photos and videos, playing games, downloading updates, enabling 5G, or long-term use, the processor and battery will generate heat. If the ambient temperature is high, the heat dissipation speed will slow down, and the phone will feel significantly hotter. This is a normal physical phenomenon and does not indicate a quality issue with the phone.

The phone has a built-in temperature protection mechanism. When the temperature is too high, the system may automatically reduce performance, limit the charging speed, or even temporarily disable some functions. This is to protect the safety of the battery and hardware, and the phone can continue to be used after the temperature returns to normal.

Advice for customers:

  • Avoid using your phone for extended periods in direct sunlight
  • Try not to play large-scale games or record videos for an extended period while charging
  • You can temporarily close high-power-consuming apps to let the phone rest for a few minutes
  • Use original or standard-compliant chargers and data cables

💳 Band 10 Pro — NFC Payment Support

"Which cards does Band 10 Pro NFC support?"

Supports only Mastercard from the following card organizations:

  • Curve UK Limited
  • Monavate Limited
  • Moorwand Ltd

Tip: If the customer's bank isn't listed, suggest Curve — it acts as a wrapper that lets you add any Mastercard/Visa card and use it via Curve's Mastercard on the Band 10 Pro.

📺 Display Training Questions

A. Spec Knowledge

  1. What are the four display training pillars for the Xiaomi 17 Series? (Clarity, Brightness, Colour, Eye Care)
  2. What clarity-related specs should colleagues remember? (HyperRGB, CrystalRes, PPI, refresh rate, bezel width)
  3. What brightness specs should colleagues remember? (3500 nits peak, Super Sunlight Display, 1-nit ultra-dim)
  4. What colour specs should colleagues remember? (DCI-P3, 68 billion colours, Original Colour Pro CMF 2025, Delta E＜0.37)
  5. What Eye Care specs should colleagues remember? (TÜV Quadruple, 3840Hz PWM, 75% blue light reduction, 16,000 dimming levels)

B. Customer Benefits

  1. What is the customer benefit of Clarity? (Razor-sharp text, effortless scrolling, edge-to-edge display)
  2. What is the customer benefit of Brightness? (Readable in any lighting, stunning HDR, comfortable in darkness)
  3. What is the customer benefit of Colour? (True-to-life colours, accurate shopping, natural photos)

C. In-store Demo

  1. How should colleagues demo Clarity in store? (Open BBC News for text sharpness, Instagram for scroll smoothness, show 1Hz reading mode)
  2. How should colleagues demo Eye Care in store? (Show low-brightness flicker test, enable Reading Mode, demonstrate circadian scheduling)
17 Ultra

Xiaomi 17 Ultra

From £1,299

📋 Full Specifications

Camera — TelephotoLeica 200MP 75–100mm, 1/1.4" sensor, ƒ/2.39-2.96, up to 17.2x optical-level zoom, 30cm macro, OIS
Camera — MainLeica 50MP 23mm, 1-inch sensor (Light Fusion 1050L), ƒ/1.67, LOFIC HDR, 3.2μm Super Pixel, OIS, Leica Summilux
Camera — Ultra-wideLeica 50MP 14mm, ƒ/2.2, 115° FOV, 5cm macro, EIS
Camera — Front50MP, ƒ/2.2, Auto Focus
ProcessorSnapdragon® 8 Elite Gen 5, 3nm, Qualcomm Oryon CPU (+20%), Adreno GPU (+23%), AI +37%
Display2608×1200 HyperRGB full RGB, ~425 PPI, 1–120Hz LTPO, 3500 nits, 68 billion colours, DCI-P3, Original Colour Pro CMF 2025, TÜV Triple
Battery6000mAh Xiaomi Surge Battery, 1.5 days usage
Charging90W HyperCharge wired, 50W wireless, 22.5W reverse
Cooling3D Dual-Channel IceLoop, +50% thermal conductivity, 5500mm²
ProtectionShield Glass 3.0 (+30% drop), aluminium alloy, Gorilla Glass 7i, IP68
Design8.29mm, all-flat body, Golden Arc, Starlit Green
Video4K 120fps Log, Dolby Vision, AI Audio Mixer
Benefits3-month YouTube Premium, 3-month Google AI Pro, 4-month Spotify Premium, free screen replacement (6 months), 24-month exclusive service

🎯 Key Selling Points

  • Leica 200MP 75–100mm telephoto — 3 groups of lenses, mechanical optical zoom, 17.2x optical-level zoom, 30cm macro
  • 1-inch sensor main camera — Light Fusion 1050L, LOFIC HDR, 3.2μm Super Pixel, ƒ/1.67, Leica Summilux
  • Leica UltraPure optics — 1G+6P hybrid lens, PVD/UARII/MgF₂ coating, APO lens
  • HyperRGB display — Full RGB subpixel, 26% less power, M10 panel, +11.4% red efficiency
  • 4K 120fps Log video — Dolby Vision, AI Audio Mixer
  • 6000mAh + 90W — 1.5 days, 50W wireless, 22.5W reverse
  • Offline Communication — Voice calls without network, up to 1.5km

💬 Objection Handling

"£1,299 is really expensive"
"Consider what's inside: 200MP Leica telephoto with mechanical zoom — a £2,000 camera lens equivalent. 1-inch sensor with LOFIC HDR. Plus 6000mAh, 90W charging, IP68. You're getting a phone, professional camera, and cinema rig in one."
"I've never heard of Xiaomi"
"We're the world's 3rd largest smartphone brand with 600 million monthly active users. We partner with Leica, Qualcomm, and our displays are TÜV certified."
17

Xiaomi 17

From £699

📋 Full Specifications

Camera — MainLeica 50MP 23mm, Light Fusion 950, 1/1.31", ƒ/1.67, 13.5EV, 2.4μm Super Pixel, OIS
Camera — TelephotoLeica 50MP 60mm floating, ƒ/2.0, 10cm macro, OIS
Camera — Ultra-wideLeica 50MP 17mm, 102° FOV, EIS
Camera — Front50MP, ƒ/2.2, Auto Focus
ProcessorSnapdragon® 8 Elite Gen 5, 3nm
Display6.3" 2656×1220 CrystalRes, ~464 PPI, 1.18mm bezels, 1–120Hz Adaptive Pro, 3500 nits, TÜV Triple
Battery6330mAh, 100W wired, 50W wireless, 22.5W reverse
ProtectionIP68, Xiaomi Shield Glass
Design71.8mm wide, 8.06mm, 191g
Video4K 60fps Dolby Vision, all focal lengths

🎯 Key Selling Points

  • Compact flagship — 6.3", 191g, 71.8mm. One-handed use.
  • Leica Summilux — ƒ/1.67, 1G+6P hybrid lens
  • Light Fusion 950 — 1/1.31", 13.5EV, 2.4μm
  • 6330mAh — Largest in a compact flagship, 100W + 50W wireless
  • 1.18mm bezels — LIPO technology, edge-to-edge
  • 3500 nits — Super Sunlight Display
  • IP68 — Water and dust resistant
  • Offline Communication — Voice calls without network

💬 Objection Handling

"Is the camera as good as the Ultra?"
"Same Leica Summilux optics and Light Fusion 950 — 1/1.31" pro-grade sensor. The 60mm floating telephoto is the perfect portrait focal length."
"I prefer bigger phones"
"At 71.8mm and 191g, it's designed for one-handed use. 1.18mm bezels give you an immersive 6.3" screen. Plus IP68, 6330mAh, and 100W charging."
17T

Xiaomi 17T

From £499

📋 Full Specifications

Camera — MainLeica 50MP 23mm, Light Fusion 800, 1/1.55", ƒ/1.7, 13.2EV, 2.0μm, OIS
Camera — TelephotoLeica 50MP 115mm periscope, ƒ/3.0, 5x optical, 10x lossless, 120x AI Ultra Zoom, 30cm telemacro, OIS
Camera — Ultra-wideLeica 12MP 15mm, ƒ/2.2
ProcessorDimensity 8500-Ultra, TSMC 4nm, All-Big-Core
Display6.59" 2756×1268 1.5K, ~460 PPI, 120Hz, Delta E＜0.37, 3500 nits, TÜV Quadruple
Eye Care3840Hz PWM + DC dimming, 75% blue light, 16,000 levels, Circadian Rhythm
Battery6500mAh silicon-carbon, 17.2h constant use, 67W HyperCharge
VideoHDR10+, 4K 60fps Log, Stage mode, Leica Live Moment

🎯 Key Selling Points — The Telephoto Master

  • 5x periscope telephoto — First in T-series compact body, 10x lossless, 120x AI Ultra Zoom, 30cm telemacro
  • Leica Live Moment — Captures story before shutter press. Editing, filters, collage, sharing
  • Stage Mode — Concert/event optimised
  • Master Portrait — 5x optical zoom, refined facial geometry, natural bokeh
  • 6500mAh — 17.2h constant use, 67W, 58min to 100%
  • TÜV Quadruple — 3840Hz PWM, 75% less blue light, 16,000 levels
  • Delta E＜0.37 — Pro-grade colour accuracy at all brightness

💬 Objection Handling

"What's the difference between 17T and 17?"
"17T has a 5x periscope lens (10x lossless, 120x AI Ultra Zoom), bigger 6500mAh battery, larger 6.59" display with TÜV Quadruple eye care. The 17 is more compact with Snapdragon. If photography and battery are priorities, 17T wins."
"Is Dimensity as good as Snapdragon?"
"For everyday use, absolutely — All-Big-Core handles everything smoothly. Optimised for efficiency on TSMC 4nm, which is why 17T gets such great battery life."
17T Pro

Xiaomi 17T Pro

From £599

📋 Full Specifications

Camera — MainLeica 50MP 23mm, Light Fusion 950, 1/1.31", ƒ/1.67, 2.4μm, OIS
Camera — TelephotoLeica 50MP 115mm periscope, ƒ/3.0, 5x optical, 10x lossless, 120x AI Ultra Zoom, 30cm telemacro, OIS
Camera — Ultra-wideLeica 12MP 15mm, ƒ/2.2
ProcessorDimensity 9500, 3nm, All-Big-Core, AnTuTu 5,700,000+
Display6.83" 2772×1280 1.5K, ~447 PPI, 1.29mm bezel, 144Hz, 12-bit, 100% DCI-P3, 3500 nits + 1-nit
Eye CareTÜV Quadruple (Circadian Friendly, Low Blue Light, Flicker Free, Intelligent Eye Care)
Battery7000mAh silicon-carbon, 20.3h constant use, 30.7h video, 62.2h VoLTE
Charging100W wired (48min), 50W wireless (42min to 50%), 22.5W reverse
ConnectivityWi-Fi 7, Bluetooth 6.0, NFC, IR Blaster
AIGoogle Gemini, Gemini Live, Veo 3 video generation
Benefits3-month YouTube Premium, 3-month Google AI Pro, 4-month Spotify Premium, free screen replacement (6 months)

🎯 Key Selling Points

  • 5x periscope telephoto — Same Pro-level as 17T. 5x native, 10x lossless, 120x AI Ultra Zoom
  • Light Fusion 950 main — 1/1.31" flagship sensor shared with 17 Ultra
  • 144Hz display — Smoothest scrolling, 1.29mm bezel, 6.83"
  • 7000mAh battery — 20.3h constant use, 30.7h video, 62.2h VoLTE. +1500mAh vs predecessor
  • 100W + 50W wireless — 48min to 100%, 42min to 50% wireless
  • Dimensity 9500 — 3nm All-Big-Core, AnTuTu 5,700,000+
  • Google Gemini — Gemini Live, Veo 3, connected apps

💬 Objection Handling

"Can anyone tell 120 from 144?"
"Scroll for a minute, then swap to 120Hz. Most people describe their old phone as 'sticky'. Once you see it, you can't unsee it."
"Doesn't 144Hz hammer battery?"
"Paired with 7000mAh — 20.3h constant use, 30.7h video. Adaptive: 1Hz reading, 120Hz scrolling. Only draws power when needed."
Display

Display Training — 4 Pillars

Clarity · Brightness · Colour · Eye Care

📊 Full Spec Comparison (9 devices)

17 Ultra1717T Pro17TiPhone 17 Pro MaxiPhone 17Galaxy S26 UltraGalaxy S26Pixel 10 Pro XL
Clarity2608×1200 HyperRGB, ~425 PPI, 1–120Hz LTPO2656×1220 CrystalRes, ~464 PPI, 1.18mm bezel, 1–120Hz Adaptive Pro2772×1280 1.5K, ~447 PPI, 1.29mm bezel, 144Hz2756×1268 1.5K, ~460 PPI, Delta E＜0.37, 120Hz~2868×1320, ~460 PPI, 1–120Hz2622×1206, 460 PPI, 1–120Hz3120×1440 QHD+, ~498 PPI, 1–120Hz2340×1080 FHD+, ~390 PPI, 1–120Hz2992×1344, 486 PPI, 1–120Hz
Brightness3500 nits3500 nits3500 nits + 1 nit3500 nits~3000 nits3000 nits, 1 nit~3000 nits~3000 nits~3300 nits
Colour68B colours, DCI-P3, CMF 202512-bit, DCI-P3, CMF 2025, Adaptive Colours12-bit, 100% DCI-P312-bit, DCI-P3, Delta E＜0.37P3, True Tone, HDRP3, True Tone, HDRDCI-P3, Natural+VividDCI-P3, Natural+VividDCI-P3, HDR10+, 10-bit
Eye CareTÜV Triple, HyperRGB –26% powerTÜV Triple, Adaptive Refresh ProTÜV Quadruple, 1-nit ultra-dimTÜV Quadruple, 3840Hz PWM, 75% less blue light, 16,000 levelsNone certifiedNone certifiedNo certsNo certs480Hz PWM, no certs

1️⃣ Clarity — "Clarity redefined"

Tech: Xiaomi HyperRGB — full RGB subpixel array, enhanced clarity, lower power. Up to 464 PPI CrystalRes. 144Hz (17T Pro) / 1–120Hz LTPO Adaptive Pro (17 Ultra & 17). LIPO packaging: 1.18mm bezels.

Benefit: Razor-sharp text, effortless scrolling, edge-to-edge display.

🎤 Demo Script:

① Open BBC News on 17 Ultra: "Notice how clean the small text looks? That's HyperRGB. Every pixel has its own full red, green, blue."

② Open Instagram on 17T Pro: "Give this a proper flick — 144 frames every second. Once you've used this, 120 feels like wading through treacle."

③ On the 17, stop scrolling: "Right now the screen's dropped to 1Hz — barely sipping power while you read."

④ Hold 17 face-on: "1.18mm bezels all the way round. It's practically all screen."

"I mostly just scroll TikTok — sharpness isn't something I think about"
"That's actually where you'll feel it most — captions, comments, and the scroll itself. Give it 30 seconds."
"Can anyone really tell 120 from 144?"
"Scroll for a minute, then swap to 120Hz. Most people describe their old phone as 'sticky'. Once you see it, you can't unsee it."
"Surely 144Hz hammers the battery?"
"17T Pro pairs 144Hz with 7000mAh — over 20 hours. The 17 and Ultra use Adaptive Pro: 1Hz reading, 120Hz scrolling."

2️⃣ Brightness — "Super clarity under bright sunlight"

Tech: 3500 nits multi-scenario peak — highest in flagship market. Super Sunlight Display. 17T Pro adds 1-nit ultra-dimness.

Benefit: Readable in any lighting, stunning HDR, comfortable in darkness.

🎤 Demo Script:

① Google Maps near window: "Sun's fully out, checking your route — see how the map stays legible? 3500 nits fighting the glare."

② YouTube 4K HDR on 17T Pro: "Look at those highlights — sun reflections glow without washing everything else out."

③ Dim 17T Pro to minimum: "At night — 1 nit. Check WhatsApp in bed without lighting up the room."

"This is the UK — we barely get proper sunshine"
"Even on a grey day, outdoor light is brighter than you'd expect. Holiday, festival, sunny window on the train — that's when you'll appreciate it."
"I just turn my brightness up to max"
"Manual slider caps at 1000–1500 nits. 3500 kicks in automatically via the ambient sensor. It's headroom you can't reach by dragging a slider."
"Doesn't that destroy the battery?"
"Only fires at peak when conditions demand it. The Ultra's HyperRGB uses 26% less power than traditional OLED."

3️⃣ Colour — "Original Colour Pro"

Tech: 100% DCI-P3 across full lineup. 68 billion colours (Ultra). Original Colour Pro CMF 2025. Delta E＜0.37 (17T). Adaptive Colours (17).

Benefit: Colours match real life. Online shopping arrives looking exactly as on screen.

🎤 Demo Script:

① ASOS/Zara product: "See that burgundy? If it looks burgundy here, it'll be burgundy when it arrives. No colour surprises."

② Gallery portrait on 17 Ultra: "Notice the skin tones — natural, not too warm, not too cool. 68 billion colours and CMF 2025."

③ Walk between warm/cool-lit areas on 17: "Watch the whites on screen — see how they stay consistent? That's Adaptive Colours."

"I've ordered things online and they arrived a different colour"
"That's usually the screen you're viewing it on. Delta E under 0.37 — pro-grade accuracy, like a studio editing monitor."
"The colours look a bit more muted"
"That's accuracy — reality rather than oversaturation. Vivid mode is one tap away in settings."
"What does DCI-P3 mean in normal language?"
"The colour range cinemas use. About 25% more colours than older phone screens. Richer reds, deeper greens, more lifelike skin tones."

4️⃣ Eye Care — "Xiaomi Vision Care"

Tech: 4 key areas, 35 indicators. TÜV Quadruple (17T series). 3840Hz PWM + DC dimming. 75% blue light reduction. 16,000 dimming levels. 360° dual-light sensor. Circadian Rhythm Management.

Benefit: Adapts to environment, time and habits. Less fatigue, better sleep — TÜV certified.

🎤 Demo — All-scenario Eye Care:

① Outdoor: Near window — "Screen auto-boosts, eyes stay relaxed in direct light."

② Low-Light: Dim 17T to lowest — "Most phones invisibly flicker at this level. This runs at 3840Hz. Effectively flicker-free."

③ Reading: Enable Reading Mode + Kindle — "Tone shifts warmer and softer. Simulating paper."

④ Sleep: Show circadian scheduling — "From sunset, colour temperature warms gradually. Blue light drops, brain gets the wind-down signal."

"I already use dark mode at night"
"Dark mode helps with brightness, but doesn't address flicker or hardware-level blue light. This tackles both. Dark mode plus Vision Care is the complete package."
"Is all this eye care stuff actually real?"
"TÜV Rheinland is an independent German testing authority — same organisation that certifies car safety and medical equipment. Four certifications = four rigorous lab tests."
"What's PWM and why should I care?"
"How screens dim — they flicker on and off quickly. Lower frequency = more eye fatigue. Most phones: 240–480Hz. This: 3840Hz — so fast your eyes can't register any flicker."
Pad 8 Pro

Xiaomi Pad 8 Pro

From £449

📋 Full Specifications

ProcessorSnapdragon® 8 Elite, TSMC 2nd-Gen 3nm. CPU +81%, GPU +103%, AnTuTu +66% vs Pad 7 Pro
Display11.2" 3200×2136 3.2K, 345 PPI, 144Hz adaptive, 12-bit, DCI-P3, 800 nits, Wet Touch, 3:2 ratio
Eye CareTÜV Rheinland Low Blue Light, Circadian Friendly, Flicker Free
Battery9200mAh, 18.38h video streaming, 13.93h online meetings
Charging67W HyperCharge (adapter sold separately)
DesignFull-metal unibody, 5.75mm, 485g. Gray, Blue, Pine Green
AudioQuad speakers, Dolby Atmos®, 200% volume boost
Matte GlassAG nano-texture + AR coating. 70% less reflectivity, 44% better sparkle resistance
AccessoriesFocus Pen Pro — buttonless design, smart interaction modes
SoftwareHyperOS 3, HyperAI, Enhanced Workstation Mode, PC-level browser (40+ shortcuts), WPS Office PC

🎯 Key Selling Points

  • PC-level productivity — Snapdragon 8 Elite, WPS Office PC, Workstation Mode, PC browser with 40+ shortcuts
  • 3.2K 144Hz display — 345 PPI, Dolby Vision, DCI-P3, Wet Touch, 3:2 ratio
  • 9200mAh — 18.38h video, 13.93h meetings. 67W HyperCharge
  • 5.75mm ultra-slim — Full-metal unibody, 485g
  • Matte glass version — 70% less reflectivity, 44% better sparkle resistance
  • Quad speakers + Dolby Atmos — 200% volume boost
  • Focus Pen Pro — Buttonless, smart interaction
  • Split-screen — 1:9 quick switch, vertical split (video top, notes bottom)
  • HyperAI — System-wide intelligence

💬 Objection Handling

"Why not just get an iPad?"
"Snapdragon 8 Elite — flagship phone chip, desktop-class performance. 3.2K at 144Hz is smoother than any iPad. 5.75mm with 9200mAh. 3:2 ratio is better for work. Matte glass version: 70% less reflectivity."
Buds 6

Xiaomi Buds 6

Pure sound, pure comfort

📋 Full Specifications

Driver11mm triple-magnet gold-plated, 24K gold diaphragm, 16–40kHz, 0.5mm amplitude
AudioaptX™ Lossless, 2.1 Mbps, 24-bit/48kHz Hi-Res
TuningHarman Golden Ear — AudioEFX (clear/crisp) + Master (warm/dynamic)
ANCSemi-in-ear, 3-mic AI noise cancellation
Design4.4g per earbud, biomimetic curved, 12% slimmer stem, 11.3% thinner outlet
Find MyApple Find My + Google Find Hub
AdaptiveReal-time ear canal frequency analysis
BassAcoustic short-circuit design, 30% improved bass
Offer3 months Spotify Premium free (new users, by Aug 8 2026)

🎯 Key Selling Points

  • Lossless audio — 2.1 Mbps, 6x traditional, 24-bit/48kHz CD-quality
  • Triple-magnet driver — 7% more power, 40% better bass, 30% better treble, 24K gold diaphragm
  • Harman tuning — AudioEFX + Master modes
  • Semi-in-ear comfort — 4.4g, 12% slimmer stem, biomimetic curve
  • Adaptive sound — Real-time ear canal analysis
  • 30% better bass — Acoustic short-circuit, enlarged rear vent
  • Apple Find My + Google Find Hub
  • Spotify Premium — 3 months free (new users)

🔄 Selling Steps

1
Comfort: "Try them on — 4.4g, semi-in-ear, no pressure in your ear canal."
2
Sound demo: "2.1 Mbps lossless — CD quality, no compression. Harman tuning."
3
ANC demo: "3-mic AI system. Clear calls even in a noisy store."
Band 10 Pro

Xiaomi Smart Band 10 Pro

📋 Full Specifications

Display1.74" AMOLED, 2000 nits peak, 60Hz, 16.8M colours, 336 PPI
Design9.7mm, 21.6g, aluminium alloy (+40% yield strength, +20% Vickers). Silver, Black, Pink + Ceramic
Battery21 days (light), 15 days (normal), 8 days (AOD)
HealthNew PPG (dual light + dual PD), HRV monitoring, Sleep Algorithm 2.0 (+11% onset/wake, +14% stage)
Sports150+ modes, underwater HR, track mode (400m correction), cycling, Bluetooth HR broadcast
GNSS5-satellite (GPS, GLONASS, BeiDou, Galileo, QZSS)
NFCMastercard only — Curve UK, Monavate, Moorwand
Water5ATM
ConnectivityDual-device sync (Xiaomi + iPhone)
HapticsHigh-voltage linear motor, MIUI Alive Haptic Design

🎯 Key Selling Points

  • 1.74" AMOLED — 2000 nits, 336 PPI, 33% brighter than predecessor
  • 9.7mm, 21.6g — High-strength aluminium
  • 21-day battery — Light 21d, normal 15d, AOD 8d
  • HRV monitoring — Sleep Algorithm 2.0, professional organisation collaboration
  • 5-satellite GNSS — Independent tracking without phone
  • NFC Payment — Mastercard (Curve UK, Monavate, Moorwand)
  • Dual-device sync — Xiaomi + iPhone simultaneously
  • 150+ sports — Underwater HR, track mode, cycling, Bluetooth HR broadcast
  • Ceramic edition — Refined luxury finish
  • 5ATM — Swimming-ready

💳 NFC Payment Details

Supports only Mastercard from:

  • Curve UK Limited
  • Monavate Limited
  • Moorwand Ltd

Tip: If customer's bank isn't listed, suggest Curve — wrapper for any Mastercard/Visa.

Speakers

Speaker Lineup Comparison

📊 Full Comparison

Sound PartySound OutdoorSound PocketSound Play
Output PowerHigh power for partiesMid-range, balancedCompact outputRich bass for home
BatteryLong-lasting partyAll-day outdoorPocket-sizedExtended home playback
ChargingFast chargeQuick chargeUSB-CUSB-C
TWS Stereo✅ Pair two✅❌❌
Party Mode✅ Multi-speaker❌❌❌
BluetoothLatestLatestLatestLatest
Water/DustSplash-proofIP67Splash-proofNot rated
WeightMediumMedium-lightUltra-lightMedium
TaglineLife of the partyBuilt for adventureMusic everywhereHome entertainment
Sound ParamPowerful bass, wide soundstageBalanced, clear vocalsSurprisingly fullDeep bass, room-filling

🎯 Selling Tips by Customer Type

  • Party: "Sound Party pairs two for stereo — instant party setup. Multi-speaker Party Mode."
  • Outdoor: "Sound Outdoor is IP67 — rain, pool, beach. Built for adventure."
  • Commuter: "Sound Pocket clips onto your bag — music everywhere, zero hassle."
  • Home: "Sound Play fills a room — rich bass, extended playback."

📦 CPS Delivery

Customer Parcel Service — Delivery Fulfilment Process

What is CPS?

Customer Parcel Service — our delivery fulfilment process. Directly impacts customer satisfaction and store KPIs.

Wrong promises = complaints, escalations, lost trust. Getting it right = happy customers, repeat business.

Key Rules

  • 3-minute briefing with customer on delivery expectations
  • NEVER promise delivery dates, installation, or combined delivery until you've checked CPS order logistics status
  • Use customer-friendly language when explaining timelines
  • For escalation: include order number, product, issue summary, and customer contact

Practical Tasks

  • Check customer CPS order logistics status before promising anything
  • Practise the 3-minute briefing with a colleague
  • Write an escalation email with all required information

Quick Check

  • What is the typical delivery time for a 55" TV?
  • Is installation included in the CPS service for washing machines?
  • What must be included when escalating a special case?

🎫 Store Manager Voucher Use

Managing customer expectations, supporting conversion, avoiding complaints

Purpose

Store Manager vouchers help manage customer expectations, support conversion, and avoid complaints.

Voucher Types

  • Product vouchers — specific product promotions
  • Customer segment vouchers — targeted customer groups
  • Campaign vouchers — seasonal/event-based promotions

Key Rules

  • Always check voucher validity before offering to customer
  • Must complete required steps before applying voucher
  • Document voucher use for reporting and audit purposes
  • Understand the conditions and restrictions of each voucher type

Usage Timing

  • When customer is hesitating on purchase decision
  • When matching a competitor's promotional offer
  • During campaign periods as directed by head office

Quick Check

  • Where can you check Store Manager voucher availability?
  • What must be completed before using a voucher?
  • What is the July 2026 Xiaomi Pad 8 Pro voucher offer?

🤝 Handover SOP — Xiaomi Personal Setup

Post-purchase handover process for customer satisfaction

Steps

  1. Product Check — Unbox and inspect product with customer present. Verify all items included and undamaged. Customer signs off on condition.
  2. Personal Setup — Help customer sign in to accounts, transfer data from old device, configure preferences (language, display, notifications). Connect to Wi-Fi and update software if needed.
  3. Sales Features Demo — Walk through main selling points relevant to customer's use case. Show key features they'll use daily. Demonstrate camera, display, and standout features.
  4. Returns Info — Explain returns policy clearly: 14-day change of mind (M4), condition requirements, how to initiate a return, what to keep (packaging, accessories).
  5. Customer Info — Register warranty, explain support channels (mi.com/uk/support, in-store, phone). Provide contact details for follow-up questions.
  6. Practice Test — Run through a quick test to ensure customer is comfortable with basic operations.

Quick Check

  • What is included in Xiaomi Personal Setup?
  • How should data transfer be handled during setup?
  • Within how many days can a product be returned (M4)?
  • What information should be provided about warranty and support?

Xiaomi UK New Retail · Westfield London, White City

For questions, contact your Store Manager or the Training Team